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Press Releases | Press Articles 2007 | Press Articles 2008
Airtel offers new and unique services with unparalleled ease for post paid customers
Bangalore, September 06, 2007
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Airtel launches India’s first postpaid @ease-bill payment and service management by SMS. Self services facilitates customers to manage their account easier & better. |
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mChek on Airtel offers bill payment through SMS. You can pay bills of your relatives and friends living anywhere in India, from any part of the world. |
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One2One from Airtel offers service related solutions on SMS. |
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Airtel launches global innovations making its foray into global benchmarking. |
Airtel, India’s leading mobile service has announced two new and unique schemes for its post paid customers in Karnataka. mChek and One2one are SMS based services that match global standards, are completely customer centric and are designed to offer enhanced mobile experience coupled with greater convenience.
Announcing the launch of the new services, Mr. Venkatesh V, CEO, Mobile Services, Bharti Airtel Limited, Karnataka, said, “Our consistent focus on innovation has enabled us to connect with customers strongly and has made us the market leader. Easy to use and navigable friendly services like mChek and One2one are India’s firsts from Airtel. They are path breaking innovations that revolve around Airtel's philosophy to delight customers with newer technologies.”
“Airtel Karnataka has added one more unique feather to its cap by becoming the first circle operator across any telecom service provider in India to set up 4000 network sites. This is one more step towards our goal of providing world class network experience & the freedom of seamless mobility to our customers.” added Mr. Venkatesh.
mChek – the Anytime, Anywhere Bill Payment facility enables Airtel post paid customers in Karnataka to pay their mobile bills anytime, anywhere through a simple SMS procedure. This is an innovative solution that enables an Airtel post paid customer with a VISA credit card to make his/her bill payment through a simple SMS and receive an instant acknowledgment for the payment, thereby saving a lot of time and effort. The service works on ALL phones - there is no need of possessing a GPRS or EDGE device to make use of this service. mChek comes with in-built checks & validations to ensure completely secure & risk free transactions. It is convenient, useful and is absolutely free.
Customers can sign-up for the mChek service in two ways – either through the Internet or through their mobile phone in a matter of seconds. Subsequently customers can pay bills merely by sending an SMS and confirming the transaction with their mChekPIN.
Speaking on the occasion, Mr. Sanjay Swamy, CEO, mChek, said “Airtel is known for pioneering technology based innovations in the Indian telecom industry and has been hugely successful in deploying mobile technology to provide enhanced mobile its customers. We are happy to partner with Airtel and offer mChek to Airtel customers in India. mChek has been developed to VISA’s global standards and is perfectly safe & secure for customers.”
mChek Registration Process:
To register for the service, an Airtel post paid customer needs to follow any one of the 2 processes mentioned below:
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Process I:
Register at www.mChek.com
| 1. |
Enter the Airtel mobile number |
| 2. |
The customer will receive a temporary mChekPIN on his/her phone |
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Reset your mChekPIN |
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Enter his/her VISA Credit Card information |
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Enter his/her address – optional |
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Agree and accept the terms and conditions |
Process II:
For registering through SMS -> Send MCHEK to 121
| 1. |
Enter details in an interactive session |
| 2. |
Create his/her 4 digit numeric mChekPIN |
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Enter his/her 16 digit credit card number |
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Enter the Credit Card expiry date in MMYY format |
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Enter the last 3 digits of the CVV number (mentioned on the rear of the credit card) |
| 6. |
Registration Complete |
The entire registration process takes about 2-3 minutes. |
Transaction Process:
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| Step 1: |
MPAY <Amount> to 121 - for example, if a customer wants to pay Rs. 500 to Airtel, he/she needs to type “MPAY 500”. He/she will receive a message as follows:
Airtel
Rs: 500
Enter mChekPIN |
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| Step 2: |
When prompted, the customer needs to enter his/her 4 digit mChekPIN |
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| Step 3: |
Within a few seconds, he/she will receive a confirmation SMS stating that the credit card transaction has been processed successfully.
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Customers need to type MPAY <Amount> (eg, MPAY 500) and then need to verify through the PIN created (Step 2: Registration process). Post which a customer will receive the RN (receipt number) & AC (Authorisation code) instantly and the payment is credited to Airtel billing system simultaneously. |
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To confirm the transaction, customers need to type ‘PAY’ and SMS to 121 to see that the payment has been successful. |
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mChek is a mobile payment platform that has been developed by mChek India Payment Systems, Pvt. Ltd, in close collaboration with VISA and is the first mobile payments solution that complies with the Payment Card Industry’s Data Security Standards (PCI/DSS). mChek allows users to link an existing phone and their existing VISA credit card issued by any Indian bank to their mobile phone. All transactions are secured by an mChekPIN that must be entered on the mobile phone in the course of the transaction.
Airtel One2one is a simple self service on Airtel Live! that allows customers to manage their account easily and conveniently. The services include information on billing, payments, bill plans, new services, complaint management etc. All menu transactions are completely free for the customer. In order to enjoy this service, customers need to visit the Airtel Live! link on their mobiles, click on “One2one” menu, download the one2one menu by clicking on “OK” and then ascertain the necessary information. Airtel One2one is another industry first from Airtel and is currently not available with any other operator in India.
Working procedure for One2one:
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Customer opens the SIM based Airtel Live! menu. |
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Customer selects One2one menu within Airtel Live! menu. |
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Customer is able to view various options in the menu. |
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Selection of an option triggers outgoing SMS to 121. |
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Response message as per customer choice is sent as a return message. |
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About Bharti Airtel Limited:
Bharti Airtel Limited, a group company of Bharti Enterprises, is India’s leading integrated telecom services provider with an aggregate of 46.76 million customers as of end of July 2007, consisting of 44.76 million mobile customers. Bharti Airtel has been rated among the best performing companies in the world in the BusinessWeek IT 100 list 2007.
Bharti Airtel is structured into three strategic business units - Mobile services, Broadband & Telephone (B&T) services and Enterprise services. The mobile business provides mobile & fixed wireless services using GSM technology across 23 telecom circles. The B&T business provides broadband & telephone services in 94 cities. The Enterprise services provide end-to-end telecom solutions to corporate customers and national & international long distance services to carriers. All these services are provided under the Airtel brand. Airtel’s high-speed optic fibre network currently spans over 40,000 kms covering all the major cities in the country. The company has two international landing stations in Chennai that connects two submarine cable systems - i2i to Singapore and SEA-ME-WE-4 to Europe. For more information, visit www.bhartiairtel.in
For more information, visit http://www.mchek.com or write to [email protected] or call +91-80-41795900.
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