mChek/PassCode: Frequently Asked Questions

Are you interested in mChek/Payment? I. Understanding mChek/PassCode What is mChek/PassCode?   mChek/PassCode is a patent-pending on-demand authentication service that secures your customers and your business by providing strong 2nd Factor Authentication. It utilizes a user's existing mobile phone as the token, along with a mobile application generating random numeric one-time-passcodes (OTP). The OTP can subsequently be used for authentication against mChek/PassCode's on-demand 2nd Factor Authentication service.   What is the mChek/PassCode mobile application?   The mChek/PassCode mobile application is a no-communication secure application that generates random numeric one-time-passcodes, which can be used to authenticate against the mChek/PassCode on-demand 2nd Factor Authentication service. The mobile application is available in various forms to extend support for all mobile phones.   What are the benefits of mChek/PassCode?   For your organization, mChek/PassCode brings enhanced security of 2nd Factor Authentication at a measurably reduced Total Cost of Ownership. For the end user, mChek/PassCode brings secured access to their information needs from their mobile phone that is available anytime and anywhere.   We already have complex password security rules for all our mission critical applications, do we still need mChek/PassCode?   Single-factor authentication solutions (e.g. passwords, PINS, etc.) are weak and particularly vulnerable to phishing attacks. Organizations world-wide are realizing that 2 Factor Authentication is the only way to bring the level of trust businesses need. However, they are faced with a trade-off between enhanced security and significant implementation costs. mChek/PassCode, mChek's on-demand 2nd Factor Authentication service, provides an alternative of choice for the enterprise that is both convenient to use, quick to deploy and affordable to adopt across all mission critical applications. It is never too early to ensure security for your customers and your valuable corporate assets. Trust is the key.   Where can we use mChek/PassCode?   mChek/PassCode can be seamlessly integrated with and brings enhanced security to any application that uses single-factor authentication. For example, mChek/PassCode can be deployed for enterprise VPNs, corporate intranets, online banking, and e-commerce portals to name a few.   Can we use mChek/PassCode with hosted applications?   mChek/PassCode can be seamlessly integrated with any 3rd party application, including hosted applications. If you offer hosted applications, you can extend the enhanced security of mChek/PassCode's 2nd Factor Authentication to your enterprise customers. If you use hosted applications, you can request your provider(s) to adopt the enhanced security of mChek/PassCode's 2nd Factor Authentication.   How do I get mChek/PassCode?   Please fill in the "Get mChek/PassCode" form and allow mChek/PassCode partner with you to secure your enterprise. Additionally, you can visit www.mchek.com or email [email protected] for more information. II. Using mChek/PassCode Can I use mChek/PassCode while I am roaming outside my cellular network?   Yes, you can. mChek/PassCode can be used anytime and anywhere, and does not require a cellular network.   Do I require GPRS or EDGE service to use mChek/PassCode?   No, you do not. mChek/PassCode can be used anytime and anywhere, and does not require a cellular network.   What is the mChekPIN?   The mChekPIN is a self-managed additional security feature that prevents unauthorized access to the mChek/PassCode mobile application, lest your mobile phone falls into the wrong hands.   Can I set my own mChekPIN?   When you activate the mChek/PassCode mobile application, you will be asked to select your own mChekPIN. For security reasons, please do not share this PIN with anyone or write this PIN down on paper. To ensure security, we also advice regularly changing the mChekPIN.   Can I change my mChekPIN?   Yes, you can change the mChekPIN by selecting the "Change mChekPIN" menu item in the mChek/PassCode mobile application.   What happens if I enter the wrong PIN?   If you enter an incorrect mChekPIN three times, the mChek/PassCode mobile application gets locked. This is an additional security feature that prevents unauthorized access to the mChek/PassCode mobile application, lest your mobile phone falls into the wrong hands. In the event of your mChek/PassCode mobile application being locked, please call your organization's help desk to assist you reactivate mChek/PassCode on your mobile phone.   What if I forget my mChekPIN?   If you forget your mChek PIN, please call your organization's help desk to assist you create a new mChekPIN.

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